Terms of Use
General Terms and Conditions
In using this site and the information available you are subject to the terms and conditions set out below. By using this site you acknowledge your consent to these terms and conditions. Midu Hoch, reserves the right to revise the terms and conditions at any time without notice. Users are responsible for keeping themselves updated with such changes. Updates to terms and conditions will be updated here. Midu Hoch in the terms and conditions may be referred to as “we”, ‘our’ and “us”.
Orders
By using this website and/or placing an order on this website, you confirm that you have read and agreed to the terms and conditions. Before any order make sure you have fully read the terms and conditions. Products in the shopping cart are not necessarily reserved at the time until you have proceeded through checkout and received an order confirmation. After checkout of your order, we will send you an order confirmation e-mail. The confirmation e-mail is an acknowledgement that we have successfully received your order and is not necessarily an acceptance of the order. Any issues with the order will be notified to you via email or other provided contact methods.
Acceptance
All orders placed by you are subject to acceptance by us. We have the right to refuse any order for any particular reason. In this case you will be notified as soon as possible, although do not hold the right to notify you of the exact reasons. Please note that products are subject to availability. There is no complete guarantee that all products displayed on this website are in stock at the time of order and errors can happen in stock numbers. Again you will be notified via email or other contact methods of such issues such as unavailability of items. In such cases where we have received any payments by you we will refund you the amount as soon as possible.
Payment
All of our prices shown currently on this site are in US Dollars. The listed price does not include the worldwide shipping charge. The prices shown may vary from time to time and we reserve ourselves the right to change prices listed without notice. Current payments options on this website are through methods of Credit card (Visa, Mastercard and American Express) and Paypal. Our best efforts are put into making this website as secure as possible. Credit card transactions are processed using Paypal which is a secure online payment gateway that has highly secure encryption technology for your card details. We are not responsible for any charges or penalties that you may incur from the payment provider for your order. When checking out you will be redirected to the Paypal site where you will complete the payment for the order.
Delivery
Currently we offer a flat cost of $10 worldwide shipping with all product items. We will deliver the items you have ordered to the address that you have provided to us. Please make sure you have provided us the correct address, as we are unable to change anything once items are shipped out. Please allow a period of up to 48 hours for dispatch and processing of orders. Orders are sent using method of International Registered Air Mail and usually takes 3–14 days depending on location. We reserve the right to change this policy without notice. We are not responsible for any supplementary delay and for any inappropriate behaviour from post services. In cases where a delay may occur we will notify you by email or other contact methods. Delivery times are provided as guidelines only, and start from the date of dispatch. Where possible you may be provided with a tracking reference number once your order has been sent out. Orders are shipped from our prime location in Hong Kong. In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any such additional charges on a parcel must be paid by the person receiving the parcel. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Returns
We strive to make our customers as happy as possible with their purchases, however for whatever reason you decide to return your purchased item please contact us first. You may choose return item(s) within 14 days after receiving the ordered items. Items that qualify for a return are products still in its original, unopened and unworn condition. The items(s) should be intact with the original labels attached in the original packaging. The product shouldn't show marks of being worn, such as stains, smell and use damage. We cannot accept item(s) without a complete return form and that are not reported to us. The item(s) are your responsibility until they reach our hands. Failure to follow and comply with these conditions may result in no refund. After your notice of return you have 14 days to return items to us for a full refund (excluding delivery cost). Follow the steps below to register your return first. Make sure you include the complete return form to your parcel for a correct handling.
Please follow all of the steps below:
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Find or contact us for the return form.
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Fill in the form in all the fields.
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Return to us the completed form as soon as possible via contact@miduhoch.com.
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You will receive a confirmation by email and once you do please print this email and add this to your package.
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We will provide you with further details for you to send your package.
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Pack your item(s) in original packaging with the return form carefully so it won’t get damaged during distribution. If items returned are damaged we have the right not to offer a full refund.
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Take your parcel to your local post office or package service to post it to us.
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Once we receive your item(s) they will be inspected to check whether they meet our Terms & Conditions. We will also notify you of receipt of package.
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We strive to return your payment or item(s) within 14 days after receiving the package.
Cancellations
If you wish to cancel your order please note that the merchandise may be already underway to your mentioned delivery address. You may cancel orders only if we have not sent out the orders already, which is usually within 48 hours after processing the payment at checkout. If we have already sent out the item to your address you will need to go through the returning process as specified.
Colours
Best efforts are made to accurately describe colours of our products. Display settings and colours can vary on different devices and we cannot be held responsible for any such discrepancy.
Trademark
All names, logos, trademarks and titles used in this site are trademarks or trade names of their respective holder.
Copyright
This website is owned and operated by Midu Hoch. All (including, without limitation, the trademarks of Midu Hoch, graphics, text, photos, designs, logos, icons, images, artwork, video, data and software) are owned by Midu Hoch and cannot be reproduced or used without permission. You cannot modify, duplicate, publish any Midu Hoch owned material in any way, without permission.
Limitations of Liability
The content contained on our website may contain technical inaccuracies, typographic or human errors and we are not be liable for any inaccuracies or errors. We are not liable for any failure to update any information or content on this website. We are not responsible and liable for other websites or content which you may access within this website.
Governing Law
Any contract between us will follow and be interpreted in all respects in accordance with the laws of Hong Kong. Any dispute relating to our contracts shall be subject to the exclusive jurisdiction of the Hong Kong Courts.
Force Majeure
We are not be liable to you in the case of any event beyond our control effecting us from delivering you any ordered products or for any damaged or defective goods.
Version
Midu Hoch’s terms and conditions were last updated in December, 2019.
Frequently Asked Questions
Orders
How can I confirm Midu Hoch has received my order?
When you've completed your order, you will receive an automatic generated order confirmation by e-mail. Any updates regarding your order will also be communicated to your e-mail. Please make sure you fill in the correct e-mail address for the order.
How can I cancel or change my order?
We can't cancel or change placed order because it will be automatically processed in our system. After you've received your order, it's possible to return the items for free excluding the shipping costs (please refer to refunds).
The online shop is missing one size, is it still possible to order it?
Our online shop shows the complete and current assortment available. When we receive new stock, all items should be visible in our webshop immediately. Unfortunately, we can't deliver products that aren't currently available in our web shop. It's possible however that there may be mistakes occurred and in that case please contact us. For more information about any stock matters please contact us at contact@miduhoch.com.
Help with ordering
In case you're unable to complete your order or when you encounter uncertainties you can contact us via contact@miduhoch.com. We can assist you with the placing of your order. Please note that we can help you find the desired item(s) on our web stop but we can't order products, which aren't currently available.
Payments
How do I pay for my order?
Once you have completed the check out page you will be redirected to the payment page. We accept numerous payment methods.
What payment methods do you accept?
You can pay your order with Credit Card (VISA, Mastercard and American Express) and Paypal. For other methods please contact us for more information.
What currency are the prices in?
All prices listed on this site are in US dollars.
How do I know if my payment was successful?
Once the order is completed you'll receive an order confirmation at the email address you've provided. If you've problems with completing your payment, please contact us. We'll do our utmost to resolve the issue.
Is it safe to order online?
Ordering at Midu Hoch web shop is completely safe. We never give your information to others. Your privacy is guaranteed. All orders are transmitted over a secure Internet connection using SSL (Secure Sockets Layer) encryption. Personal secure details will not be not saved.
What is a CVC/CVV/CID?
The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.
How about my privacy?
Your data, like your payments are completely protected. Firstly because the website has a secure connection, and secondly because we never give your details to others.
Returns
Can I return items/cancel my order?
Yes, you may choose return item(s) within 14 days after receiving the ordered items. Items that qualify for a return are products, which are still in its original, unopened and unworn condition. After your notice of return you have 14 days to return items to us for a full refund (excluding delivery cost). Follow the steps below to register your return first. Make sure you include the complete return form to your parcel for a correct handling.
If you wish to cancel your order please note that the merchandise may be already underway to your mentioned delivery address. You may cancel your order only if we have not sent out the order already, which is usually within 48 hours after processing the payment at checkout. If we have already sent out the item to your address you will need to go through the returning process as specified below.
We kindly ask you to use the mentioned procedure below to return the items to our warehouse for a faster handling of your refund.
We may wait with payment until we receive your order or you may deliver us a receipt of return for faster handling. Payments to your account will be done within 14 days after cancellation and proof of return. A refund will be done only if items sent back are not used, are in perfect state with original labels and fully included items attached.
Please note that since we offer complimentary shipping, any returns will require you cover all of your own shipping related costs. We are no entitled to refund back any delivery costs in the refund process.
The refund will be done to the same payment method you used while placing your order. If for examples you paid by using Paypal; we will make a return you a through Paypal.
Conditions
You may return item(s) that are sold and fulfilled by Midu Hoch within 14 days of delivery for a full refund. We cannot accept item(s) without a complete return form and that are not reported to us. The items(s) should be intact with the original labels attached in the original packaging. The product shouldn't show marks of being worn, such as stains, smell and use damage. The item(s) are your responsibility until they reach our hands. Failure to follow and comply with these conditions may result in no refund.
Can I exchange an item?
It's not possible to exchange an item directly. If you wish to exchange an item, you need to follow the same procedure as returning. Place the exchanging item as a return, send it back and order a new item.
Where do I find the return form?
Please contact us via email for a return form.
Have you received my returned goods?
As soon as your returned items have arrived in our central depot, you'll receive a confirmation e-mail. If you've shipped your items back to us and have not received a confirmation email after one week, please contact us, indicating your returned items and the order number.
When can I expect my refund?
As soon as we have received your return shipment, we'll confirm the receipt by e-mail. We need about 14 days to refund your payment. We credit the amount to your account through the original payment method.